Last Updated: June 2026
Welcome to Dharohar of Purls. These Terms of Service (“Terms”) govern your use of our website and services. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms.
1. General
This website is operated by Dharohar of Purls. Throughout the site, the terms “we”, “us”, and “our” refer to Dharohar of Purls.
2. About Us
3. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or have permission from a parent or legal guardian.
- The information provided by you is accurate and complete.
- You will use the website only for lawful purposes.
4. Products and Services
All products sold by Dharohar of Purls are handcrafted and may vary slightly in:
- Color
- Size
- Texture
- Finish
- Pattern placement
Such variations are inherent characteristics of handmade products and are not considered defects.
Product photographs are provided for illustrative purposes only. Actual colours may vary due to screen settings, photography, lighting conditions, and variations between yarn dye lots.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to discontinue, modify, or limit the availability of any product without prior notice.
5. Pricing
All prices displayed on the website are in Indian Rupees (INR).
Prices are subject to change without prior notice.
Payment must be completed before an order is processed and dispatched.
We reserve the right to correct pricing errors and cancel orders affected by such errors.
6. Orders
An order is considered confirmed only after successful payment and receipt of an order confirmation.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Product unavailability
- Suspected fraud
- Incorrect pricing
- Incorrect customer information
If payment has already been received, any eligible refund will be processed to the original payment method.
7. Payments
Payments on this website are securely processed through Razorpay.
By making a purchase, you agree to comply with the terms and conditions of Razorpay and any applicable banking or payment service provider regulations.
Dharohar of Purls does not collect or store complete debit card, credit card, net banking, UPI PIN, or other sensitive payment credentials.
For information regarding Razorpay’s services, please refer to their applicable terms and policies.
8. Shipping and Delivery
Orders will be processed and dispatched within the timelines mentioned on the website.
Delivery timelines are estimates only and may be affected by:
- Courier delays
- Public holidays
- Weather conditions
- Force majeure events
- Other circumstances beyond our control
Dharohar of Purls shall not be liable for delays caused by third-party logistics providers.
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses resulting from incorrect addresses provided during checkout.
9. Returns, Refunds and Exchanges
As our products are handmade and often made-to-order, all sales are final.
We do not offer returns, refunds, exchanges, or cancellations once an order has been placed.
Exceptions may be considered only in cases where:
- An incorrect product was delivered, or
- The product arrived damaged during transit.
Any such issue must be reported within 48 hours of delivery by emailing us with:
- Order number
- Delivery address
- Photographs of the product
- Unboxing video clearly showing the issue
Claims submitted after this period may not be accepted.
Link to Refund Policy
10. Intellectual Property
All content displayed on this website, including product photographs, descriptions, graphics, logos, and other materials, is provided for informational and commercial purposes related to Dharohar of Purls.
You may not use, reproduce, modify, distribute, or exploit any content from this website in a manner that is unlawful, misleading, or harmful to Dharohar of Purls without prior written permission.
11. User Conduct
You agree not to:
- Violate any applicable laws
- Use the website for fraudulent purposes
- Upload malicious software or harmful code
- Interfere with website security or functionality
- Attempt unauthorized access to website systems
12. Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
To the maximum extent permitted by law, Dharohar of Purls shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Use of the website
- Purchase of products
- Delayed deliveries
- Service interruptions
Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.
12.1 Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
13. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, used, and protected.
To view our Privacy Policy
14. Third-Party Services
Our Website may contain links to third-party websites, social media platforms, payment gateways, shipping partners, or other external services (“Third-Party Sites”). These Third-Party Sites are not owned, operated, or controlled by Dharohar of Purls.
We are not responsible for the content, policies, practices, availability, or accuracy of any information, products, or services offered by such Third-Party Sites. The inclusion of any link on our Website is provided solely for your convenience and does not imply any endorsement, approval, or association with the operators of those Third-Party Sites.
Your interactions with any Third-Party Site are governed by the terms and policies of the respective third party. We encourage you to review their privacy policies, terms of service, and other applicable policies before using their services.
Dharohar of Purls shall not be liable for any loss, damage, claim, or issue arising from your use of, reliance upon, or interaction with any Third-Party Site or its content.
You agree to indemnify, defend and hold harmless DHAROHAR OF PURLS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Gujarat, India.
16. Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms at any time.
Changes become effective immediately upon posting on the website.
17. Contact Information
For questions regarding these Terms of Service, please contact:
Dharohar of Purls
Email: dharoharofpurls@gmail.com
By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.
